Shipping and Returns

Our processing and shipping times are 24-48 working hours (Monday to Friday excluding public holidays).

Professional orders are processed during the day and shipped the next day if they were placed after 12AM.

See below the shipping lead times by country according to the different carriers we offer.

Colissimo Logo

48 – 72 Hours

The lead times offered by Colissimo for France are 48 to 72 hours from Monday to Saturday, excluding public holidays.

Signature Required : YES

Insured : YES

Trackable : ACCURATE

The tracking number is attached to your order confirmation. If you have trouble with the link, you can follow the package by removing the spaces between numbers and letters and paste it directly into the carrier’s website.

Colissimo Logo

4 – 7 Days

The lead times offered by Colissimo for Europe are 4 to 7 days from Monday to Saturday, excluding public holidays.

Signature Required : YES

Insured : YES

Trackable : ACCURATE

The tracking number is attached to your order confirmation. If you have trouble with the link, you can follow the package by removing the spaces between numbers and letters and paste it directly into the carrier’s website.

Colissimo Logo

9 – 15 Days

The lead times offered by Colissimo are between 9 and 15 days from Monday to Saturday, excluding public holidays depending the country.

Signature Required : YES

Insured : YES

Trackable : YES

The tracking number is attached to your order confirmation. If you have trouble with the link, you can follow the package by removing the spaces between numbers and letters and paste it directly into the carrier’s website.

We offer an international delivery service.
However, we only ship to NATO member countries and their allies.

Indeed, the patents or technologies belonging to the brands we distribute must remain within NATO or in France.

 

TRACK PACKAGE

You can follow the progress of your order by clicking on the button below.

In order to track the progress of your order, please use your order number (5 digits: #XXXXX) and the e-mail address you used or attached to your account.

Status information:

Completed : Your order has been processed and the shipping label prepared, it will arrive soon at your home !

Pending payment : Go to your account, “Orders” section and click on “pay”.

On hold : Your order has been placed on hold by customer service, this status concerns pre-orders or if any information is missing. Please contact customer service so that it can be shipped shortly.

Cancelled : No action is required on your side, the order has not been received, no debit has been initiated.

Failed : The order has not been received, no debit has been initiated. This is often due to an incorrect banking information entry. If the error persists, we invite you to choose another payment method.

Refunded : No action is required on your side, your order has been refunded via the payment method you selected during checkout.

 

PACKAGE CHECK

It is important to check the integrity of your package before signing and collecting it.

In fact, if it shows significant damage or signs of breaking, we strongly recommend that you refuse the delivery and return it to AG-Tactical. Our services can investigate the problem and if necessary proceed with an exchange or refund.

A few comments :

  • If you are located in France

If you notice that the package has been opened, or that it was closed with a different adhesive, please return the package to the sender by refusing delivery.

  • If you are located out of France

Packages leaving French territory may be subject to customs control.
It is therefore common to notice that the package has been opened and closed by them.

 

AG-TACTICAL AND THE ENVIRONMENT

In order to reduce waste, protect the environment and promote recycling, we encourage our customers to place our cardboard packaging and the adhesive in the bins provided for this purpose.

We recommend removing customs slips and other plastic adhesives to facilitate sorting.

Regarding end-of-life products, the new French anti-waste law (AGEC Law) encourages consumers to sort and recycle products destined for the recycling trash.
To this end, AG-Tactical is implementing (February 1st, 2023) a labeling of products sold to help the customer to better sort the products at the end of their life or return them to the store when they can’t be recycled or if they present a safety risk.

 

RETURNS

In order to make a return, click on the button below.

How to return a package ?

  • Fill in the return form with your information, your order number and any other useful information to process your request.
  • Once your request is approved by e-mail, you will only have to return the product(s).
  • Make sure the product is in its original packaging, new, with all accessories and manuals.
  • After receiving your return, you will receive a tracking number or a refund.