shipping

Contact us

Fill our contact form and get a reply within 24-72h

Track Order

Follow the status of your order with your e-mail and order number

Information

Our processing and shipping times are 24-48 working hours (Monday to Friday excluding public holidays).

Professional orders are processed during the day and shipped the next day if they were placed after 12AM.

See below the shipping lead times by country according to the different carriers we offer.

shipping restrictions (nato)

We offer an international delivery service.
However, we only ship to NATO member countries and their allies.

Indeed, the patents or technologies belonging to the brands we distribute must remain within NATO or in France.

package check

It is important to check the integrity of your package before signing and collecting it.

In fact, if it shows significant damage or signs of breaking, we strongly recommend that you refuse the delivery and return it to AG-Tactical. Our services can investigate the problem and if necessary proceed with an exchange or refund.

A few comments :

  • If you are located in France

If you notice that the package has been opened, or that it was closed with a different adhesive, please return the package to the sender by refusing delivery.

  • If you are located out of France

Packages leaving French territory may be subject to customs control.
It is therefore common to notice that the package has been opened and closed by them.

FRANCE

48-72 Hours

Signature Required : YES

Insured : YES

Trackable : ACCURATE

The tracking number is attached to your order confirmation. If you have trouble with the link, you can follow the package by removing the spaces between numbers and letters and paste it directly into the carrier’s website.

EUROPE

4-7 Days

Signature Required : YES

Insured : YES

Trackable : ACCURATE

The tracking number is attached to your order confirmation. If you have trouble with the link, you can follow the package by removing the spaces between numbers and letters and paste it directly into the carrier’s website.

WORLD

9-15 Days

Signature Required : YES

Insured : YES

Trackable : ACCURATE

The tracking number is attached to your order confirmation. If you have trouble with the link, you can follow the package by removing the spaces between numbers and letters and paste it directly into the carrier’s website.

AG-Tactical and the environment

In order to reduce waste, protect the environment and promote recycling, we encourage our customers to place our cardboard packaging and the adhesive in the bins provided for this purpose.

We recommend removing customs slips and other plastic adhesives to facilitate sorting.

Regarding end-of-life products, the new French anti-waste law (AGEC Law) encourages consumers to sort and recycle products destined for the recycling trash.
To this end, AG-Tactical is implementing (February 1st, 2023) a labeling of products sold to help the customer to better sort the products at the end of their life or return them to the store when they can’t be recycled or if they present a safety risk.