Shipping and Returns
AG-Tactical has a logistic system to process and handle your orders .
We ship with Colissimo packet (EMS), Colissimo package (Insured EMS with tracking), Chronopost (Very Fast) and also FedEX, DHL, and UPS for special orders.
Some countries such as Syria, Irak, North Korea, Afghanistan, Somalia, Pakistan, and Iran are prohibited to import anything from AG-Tactical store due to the political tension, and conflict. We are sorry for this inconveniance.
We ship tactical gear and accessories but sights, rails, knives and IR products are subject to authorization before shipping.
Express shipping :
We will deliver the item with Fedex or Chronopost depending on the courier’s availability to your country. It usually takes 3-5 days (excluding public holidays and customs clearance).
Standard shipping :
We will ship the items to you either by Air Mail or Registered Mail via Colissimo France. It usually takes 5-15 days (excluding public holidays and customs clearance).
Return costs are the responsibility of the customer. (They can be refunded by Paypal if this payment method was selected).
The original shipping costs are not refundable in the event of the cancellation of a shipped order, refusal to pay customs duties, return to sender for non-recovery. However, AG-Tactical is responsible for the shipping costs for any error on its part.
How to return a package ?
- Contact our customer service in order to report the issue.
- The product must be unused in the original packaging with all accessories and documents (View Article 20).
- Ship the package with tracking number to our customer service (address will be communicated by email).
- After reception and the control of the package by our services, you will get a new/replacement product or a full refund.
Problems with your Shipment
If you received the wrong product or it was damaged during shipping, please contact us.