Terms and Conditions
Article 1 :
The present general conditions of sale are applicable to all the orders placed with SARL. AG-Tactical (RCS Toulouse 913147732) and to all the invoices established by it. Consequently, the placing of an order on our website www.ag-tactical.com and/or .fr or the purchase in store is worth the acceptance of the present general conditions of sale.
The products out of stock do not commit AG-Tactical in terms of deadlines and quantities.
However, you have the possibility to subscribe to a “waiting list“. This one in the purely informative purpose of a return in stock of the product.
PRICE AND PAYMENT
All prices displayed on our site are inclusive of all taxes (TTC) and are expressed in Euros (€).
The payment of the goods and the carriage costs related to the preparation and the forwarding of the order is carried out at the time of the order. No goods are shipped before the full payment of the order. The products remain the property of AG-Tactical until the full payment of the price.
Payment must be made in advance when the order is placed. If an invoice is not paid, even partially, AG-Tactical reserves the right to apply a penalty, after prior notice. This penalty is 10%. In accordance with the law of January 1, 2013, a fixed sum of 40 € (euros) as compensation for collection costs may be added.
Each rejection of payments will be invoiced at cost price.
AG-Tactical reserves the right to modify the price of its products at any time and without notice. (Often following a price increase of the brand due to the cost of labor and raw materials).
The payment of the order can be made via 2 different payment methods:
1. Credit card (PayPlug)
SHIPPING AND DELIVERY
Our delivery times are available on our page “shipping and returns“. These times are indicative data by the carriers and depend on availability and hazards during the routing. We could not be held responsible for any delay of routing due to the transport of the order. Delivery times are expressed in working days. Delivery times may vary depending on the destination. AG-Tactical is released from its delivery obligation in cases of force majeure.
Delivery costs are charged at a flat rate depending on the shipping method chosen and are determined by zone or region. They include the delivery costs as well as the management costs. AG-Tactical reserves the right to modify the price of these fees at any time and without notice. (Often following a price increase of the carriers due to the inflation of the fuel).
The customer is responsible for the integrity of the package if he uses a forwarding address. AG-Tactical reserves the right to cancel the order if the address presents a risk.
The mention “subject to unpacking” has no value. We will not be able to admit any claim related to the transport, if the parcel is not returned to our premises with the mention “damaged or doubtful package”. For more information, please read the page ” shipping & returns “.
In case of error of delivery (error of addressee or products delivered not in conformity with the order), AG-Tactical takes in charge all the expenses of return and forwarding.
In case of impossibility of delivery, the reason of which would be linked to the buyer (wrong address, no claim of the parcel, non-payment of the customs taxes etc.), the forwarding expenses are at the buyer’s charge as well as the management expenses up to 10 € HT (12€ TTC).
Each customer orders in knowledge of the rules specific to his country or region. In case of blocking or sending back to the sender, AG-Tactical cannot be held responsible. The order will be refunded to the customer only upon receipt of the order by our services, and the initial shipping costs will not be refunded.
Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not at the charge of AG-Tactical. They are the responsibility of the buyer (declarations, payment to the competent authorities, etc.). AG-Tactical therefore invites the buyer to obtain information on these aspects from the relevant local authorities.
AG-Tactical will be released from its obligations for any event beyond its control that prevents or delays the delivery of the products. This will be the case in particular in the event of events such as strikes, embargoes, accidents, interruptions or delays in transport, impossibility of being supplied, or any other event beyond its control.
In accordance with articles 1641 and following of the Civil Code, AG-Tactical guarantees its products against hidden defects. This guarantee is exclusive of any other guarantee, in particular any guarantee of result regarding the satisfaction of the customer’s specific needs.
The “lifetime warranty” system proposed by some brands, only guarantees manufacturing defects. Normal or abusive use of the product is excluded.
The return of goods by the buyer must imperatively be done in the following way:
1. The buyer must contact AG-Tactical’s customer service to organize the return via the contact form on our website.
2. The product(s) must be returned in their original packaging and accompanied by their original accessories (instructions, labels, spare parts, etc.)
3. A copy of the original invoice must be included in the package (provided by e-mail as an attachment or downloadable from your account; heading “Orders“).
4. The package must be shipped with a reliable tracking number so that our services can follow its progress. This tracking number must be communicated to the AG-Tactical customer service.
In no case AG-Tactical can be held responsible if a buyer uses a product that was sold to him for an illegal or dangerous use on living beings and / or the environment.
PERIOD OF RETRACTION
The buyer has a period of 14 calendar days to exercise his right of withdrawal by contacting the after-sales service to inform him of his desire to withdraw from all or part of his order. This period runs from the date of receipt of the product. Once this period has expired, the buyer no longer has this right of withdrawal.
The buyer then has 14 days from the date of his retraction message to AG-Tactical to return, at his expense, the products that do not suit him.
When this period expires on a weekend, holiday or day off, it is extended until the next working day.
The buyer must ensure that the product(s) for which he/she is retracting are returned complete, in their original packaging. The products as well as their accessories and packaging must be perfectly new and must not bear any trace of use. A duplicate of the original invoice must imperatively be included in the package.
In the event of the exercise of the right of withdrawal, the buyer may request either a refund of the sums collected, or a credit note of an amount equivalent to the sums paid.
Return costs are the responsibility of the customer.
The original shipping costs are not refundable in the event of the cancellation of a shipped order, withdrawal by the customer, refusal to pay customs duties, return to sender for non-recovery. However, AG-Tactical is responsible for the shipping costs for any error on its part.
Article 24 :
In case of exercising the right of withdrawal, AG-Tactical commits to reimburse the sums paid within 14 days following the reception of the return.
Exception to the right of withdrawal, products manufactured at the request of the consumer or clearly personalized (e.g.: specific colors, pre-order of a product out of catalog etc.) are not subject to the right of withdrawal once the order is placed and accepted by the manufacturer.
LAW “DATA PROCESSING AND FREEDOMS”
The data concerning you collected on www.ag-tactical.com and/or .fr through your user account, are used to process your orders. They will never be transmitted to third parties.
In accordance with the law “informatique et libertés”, you have a permanent right of consultation, correction and suppression of the data concerning you. To do so, please contact us via the “Contact Us” page of our website.
Concerning the management of “cookies” and your personal data, go to the page “Cookies & Privacy“.
The brands, domain names, products, software, flocked images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of AG-Tactical. No transfer of intellectual property rights is made through these GTC. Any reproduction, modification or total or partial use of these goods for any reason whatsoever is strictly forbidden.
Any dispute arising from the execution or interpretation of these terms and conditions shall be submitted to the Commercial Court of TOULOUSE.