Terms and Conditions
Terms and Conditions are applicable to all orders placed with the company AG-Tactical (RCS Toulouse 829306711) and to all invoices established by it. Consequently, placing an order on our site www.ag-tactical.com and/or .fr constitutes acceptance of these general conditions of sale.
Products out of stock do not commit AG-Tactical in terms of time and quantity.
However, you have the option of subscribing to a “waiting list”. This is for the purely informative purpose of a “back in stock” status.
PRICE AND PAYMENT
VAT not applicable on prices, art. 293 B of the CGI (French law).
Payment for goods and shipping costs associated with the preparation and shipping of the order is made at the time of the order. No merchandise is shipped until full payment for the order. The products remain the property of AG-Tactical until full payment of the price.
All prices displayed on the site are inclusive of all taxes (TTC).
AG-Tactical reserves the right to change the price of its products at any time without notice. (Often following a price increase of the brand due to the cost of labor and raw materials).
Payment for the order can be made via 2 different payment methods:
1. Credit card via PayPlug
SHIPPING AND DELIVERY
Our delivery times can be viewed on our “shipping and returns” page. These times are indicative data by carriers but depend on availability and contingencies during transport. We could not be held responsible for any delay in delivery due to the carrier of the order. Delivery times are expressed in working days. Delivery times may vary depending on the destination.
AG-Tactical is released from its delivery obligation in cases of force majeure.
Delivery costs are billed at a flat rate which depends on the chosen shipping method and is determined by zones or regions.
They include delivery costs as well as management costs.
AG-Tactical reserves the right to change the price of these charges at any time without notice. (Often following a price increase from carriers linked to the increase in fuel).
The customer is responsible for the integrity of the package if using a forwarding address. AG-Tactical reserves the right to cancel the order if the address presents a risk.
The words “subject to unpacking” have no value. We will not be able to accept any claim related to transport if the package is not returned to our premises with the mention “damaged or questionable package”. For more information read the “shipping & returns” page.
In the event of a delivery error (recipient error or products delivered that do not comply with the order), AG-Tactical bears all return and reshipment costs.
If delivery is not possible, the reason for which is linked to the buyer (address incorrectly entered, non-complaint of the package, non-payment of customs taxes, etc.), the re-shipment costs are the responsibility of the buyer.
Each customer orders knowing the rules specific to his country or region. In case of blocking or return to the sender, AG-Tactical can not be held responsible. The order will not be refunded to the customer until it is received by us, and the initial shipping costs will not be refunded.
Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of AG-Tactical. They are the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). AG-Tactical therefore invites the buyer to obtain information on these aspects from the corresponding local authorities.
In accordance with articles 1641 and following of the Civil Code, AG-Tactical guarantees its products against hidden defects. This guarantee is exclusive of any other guarantee, in particular any guarantee of results as to the satisfaction of the specific needs of the customer.
The “lifetime warranty” system offered by certain brands only guarantees manufacturing defects. The normal or abusive use of the product is excluded.
The return of goods by the buyer must be carried out as follows:
1. The buyer must contact AG-Tactical customer service to organize the return via the contact form on our site.
2. The product (s) must be returned in their original packaging and accompanied by their original accessories (instructions, labels, spare parts, etc.)
3. A copy of the original invoice must be included in the package (provided by e-mail as an attachment or downloadable from your account; “Orders” section).
4. The package must be shipped with a reliable tracking number so that our services can track the progress of the package. This tracking number must be communicated to AG-Tactical customer service.
Under no circumstances can AG-Tactical be held responsible if a purchaser uses a product that has been sold to it for illegal or dangerous use on living beings and / or the environment.
The buyer has 14 calendar days to exercise his right of withdrawal by contacting the after-sales service to inform him of his desire to withdraw from all or part of his order. This period starts from the day after receipt of the product. After this period has expired, the buyer no longer has this right of withdrawal.
The buyer then has 14 days from his withdrawal message to AG-Tactical to return, at his expense, the products that do not suit him.
When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
The purchaser must ensure that the product (s) for which he is withdrawing are returned complete, in their original packaging. The products as well as their accessories and packaging must be perfectly new and must not bear any traces of use. A duplicate of the original invoice must imperatively appear in the package.
In the event that the right of withdrawal is exercised, the buyer may request either the reimbursement of the sums collected or a credit note of an amount equivalent to the sums paid.
In the event of exercise of the right of withdrawal, AG-Tactical undertakes to reimburse the sums paid within 14 days of receiving the return.
Exception to the right of withdrawal, products manufactured at the request of the consumer or clearly personalized (eg Marpat Desert, Marpat Woodland, NATO Woodland etc.) are not subject to the right of withdrawal once the order has been placed and started.
“INFORMATIQUE ET LIBERTÉS” LAW
The data concerning you collected on www.ag-tactical.com and/or .fr through your user account, are used to process your orders. They will never be passed on to third parties.
In accordance with the law “Informatique et Libertés”, you have a permanent right to consult, rectify and delete data concerning you. To do so, please contact us via the “Contact Us” page of our website.
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of AG-Tactical. No assignment of intellectual property rights is made through these T & Cs. Any reproduction, modification or total or partial use of these goods for any reason whatsoever is strictly prohibited.